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03-19-2022 05:54 AM - last edited on 03-21-2022 08:18 AM by Ric_ob
Hi – I have a minor problem but it's annoying. And I haven't found anything quite the same in any general troubleshooting pages.
I use an OfficeJet 8710 printer with a Mac with OS Big Sur. At the moment I can still print and do other things, but when I try to open the printer's own web page to (for example) check ink levels, on Chrome I get the message 'This site can't be reached'.
I can however connect with the same printer through the same wireless connection with my Instant Ink page.
I haven't changed anything like the IP address for the printer, and this didn't happen the last time I opened the page, probably a few weeks ago.
Can anyone please tell me how I can get back into the page with a minimum of disruption, given that other things seem to be working?
(And I've already tried restarting both the printer and the computer!).
Many thanks for any orientation,
03-22-2022 08:03 AM
@NickRN8, Welcome to the HP Support Community! I’m here to help.
You do not have to access the printer's EWS page to check the ink levels. Kindly download and install the HP Smart app from App Store to manage the printer.
For more info on the app, refer to - HP printer setup (HP Smart app)
To resolve the connectivity issue as the EWS page does not open up, try using a different web browser. If the issue persists,
- Restart the router, the printer, and the Mac
- Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
- Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
- This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
Update the printer firmware
Click here to download and install the latest printer firmware from your Mac.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on Mac
Click the Apple icon > About This Mac > Software Update and install any available update.
Perform a ping test to check the connectivity
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
- Enter “ping” followed by the IP address of the printer.
- Press Return. Press ctrl C after 10 pings
- There should be 0% packet loss, share the results in your next post.
Hope this helps! Let me know how it goes.
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