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‎08-11-2020 05:36 PM

HP Recommended
Product: HP Officejet 4635

I get an error that my print cartridges are incompatible with my printer. I have always purchased HP Print Cartridges.  I followed all of the troubleshooting, rebooting the printer, cleaning the printheads, and I finally broke down and bought new ink cartridges which are a fortune. I am still getting the error and I’m really getting frustrated.

1 REPLY 1

‎08-14-2020 02:50 PM

HP Recommended

@Jdsesh
Thank you for posting on HP Support Community.

 

Since you have already tried most of the troubleshooting steps to resolve this issue,
Try going through the troubleshooting steps found in this document. HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue,

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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