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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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HP Officejet Pro 6830 won't print. Says printer head is missing

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MacBook Air C02MJ5QRF5V7
macOS 10.13 High Sierra

My printer was working fine.  I changed the ink and it worked a few time but now will not print and gives me a message saying that the Printer Head is missing.  I have tried to reinstall but that does not work.  I changed the ink again and still nothing.  I thought it might have been that my company sent me a refurbished ink but that doesn't seem to be the problem.  

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@Timie, Welcome to HP Support Community!


I would recommend you follow the steps from the document Printhead Errors to resolve the issue. If the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


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