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‎12-14-2019 08:46 AM

HP Recommended
Product: MacBook Air C02MJ5QRF5V7
Operating System: macOS 10.13 High Sierra

My printer was working fine.  I changed the ink and it worked a few time but now will not print and gives me a message saying that the Printer Head is missing.  I have tried to reinstall but that does not work.  I changed the ink again and still nothing.  I thought it might have been that my company sent me a refurbished ink but that doesn't seem to be the problem.  

1 REPLY 1

‎12-17-2019 03:05 AM

HP Recommended

@Timie, Welcome to HP Support Community!

 

I would recommend you follow the steps from the document Printhead Errors to resolve the issue. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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