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‎07-29-2020 04:00 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

-message from HP Ink program: You must re-enable Web Services on your printer and add it back to your HP Connected account to continue printing with HP Instant Ink.

-I have re-enabled web services but printer will not print the page that provides the printer claim code. Followed all steps with virtual agent with no success...still unable to print page for claim code. Have tried using printer email addy but this was declined.

have turned off/on, disconnected router....

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2020 10:10 AM

HP Recommended

@Mom2dandt, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎07-30-2020 10:10 AM

HP Recommended

@Mom2dandt, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎07-30-2020 04:55 PM

HP Recommended

Amazing!  After spending WEEKS trying to figure this out, a quick solution was offered.  I'm so greatful!

 

Thank you!!!!

Was this reply helpful? Yes No

‎07-31-2020 10:51 AM

HP Recommended

@Mom2dandt

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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