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05-17-2022 11:13 PM
I have HP Officejet PRo 8710 Printer for a while now and was using my SEtup catridges (which came with the printer) and Instant ink Cartridges (When I enrolled in Instant ink) without any issue but 3 weeks back when my Yellow instant cartridge got over and I replaced it with brand new Instant ink Yellow catridge, I am getting error saying problem with Supply system, replace the cartridge with non empty. I have tried atleast 4-5 new HP instant ink cartridges but still the same issue. Tried to contact HP support but they are just sending me new cartridges but still the same problem. Now I am also getting same issue with Magenta too. I tried downgrading firmware too and blocked automatic update just to see if it solves the issue but no luck. Can someone help me?
05-19-2022 07:26 AM
@md_dasadiya, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to print due to this error. I see that you have tried all the possible steps and used alternate ink cartridges which did not help.
Kindly perform the steps mentioned in this document - An 'Ink System Failure' or 'System Supply Problem' Error Displays
If the issue persists, I'm afraid the issue is with the printhead.
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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