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‎10-04-2021 05:52 PM

HP Recommended
Product: HP Officejet Pro 9025
Operating System: Microsoft Windows 10 (64-bit)

HP's support system is getting very bad.  After a power outage, I could not use my printer due to failure to connect to hp instant ink.  Instant ink could not solve the issue.  I was transferred three-time and disconnected. In all I lost six hours of my productive so I could use my printer.  I am trying to setup network path for scan to network folder.  No help after transferred multiple time.  I have a carepack, and the HP's ordering system went down so no exchange.  

 

One Nikhil in Mumbai team stayed with me and got the printer working.  So, I could fulfill my commitment this afternoon.

 

After buying HP products over two decades, I will never buy again nor recommend it.  Looks like HP is on its way like Sears and K Mart in oblivion. 

1 REPLY 1

‎10-05-2021 01:58 PM

HP Recommended

@KBhayani

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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