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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 11

I have been using the HPInstantInk plan for 500 sheets monthly.  Last bill stated that I had used 750 additional copies.  I don't know how that could have happened.  This, just this week, I show that I have used 79 overage copies yesterday - can't be I didn't print that many copies.

 

Please advise.

1 REPLY 1
HP Recommended

@gjm53real 

 

Welcome to the HP User Community.

 

 One explanation I can think of - assuming there is a valid reason for the discrepancy - is that you might have been making 2-sided copies.  Each printed side counts as a "Page".

 

Start here:

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

So, what else?  I don't know.

 

Check with HP Instant Ink Support.

OR

If for any reason you cannot contact Instant Ink Support,

Wait here in the Community for an agent to find and respond to your question.

Waiting is not faster - the Community is not Instant Ink Support - Waiting generally works.

 

===============================================================

Things that are Instant Ink

Instant Ink >> Links to Support / Details / How-to / Articles / Contact Information

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Start here:  Get HP Instant Ink Support

Sections

  • Your ink
  • Your HP Instant Ink account
  • Your printer connections

 

HP Instant Ink - Manage your account

 

 

===============================================================

How does it work?   Details / Plans / Cancel Information

 

Check through the Website  FAQ

 

Additional Information:

 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

HP Instant Ink - Enrolling in HP Instant Ink

 

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6978 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

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Dragon-Fur

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