cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
101
Flag Post

HP OfficejetPro 6978

HP Recommended

How is it HP can prevent me from using my printer if I don't subscribe to their ink service? I always use HP ink. This is not fair. I'm hoping there is a way to opt out and not have my printing or ink maintenance blocked again.  Otherwise, this can't be legal.   

Tags (1)
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,094 12,087 757 924
Message 2 of 2
Flag Post
HP Recommended

Hi @John355

Welcome to the HP Support Community. I'd be happy to assist you.

 

HP does not prevent you from using HP regular ink cartridges. You may or may not enroll the printer to Instant ink as per your requirement.

 

Have you enrolled the printer to Instant Ink?

If yes, and if you would like to cancel it, kindly refer to this document.

 

What is the error message on the printer?

If the printer is not enrolled in Instant Ink, you cannot use HP Instant Ink cartridges in the printer to print.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation