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evielane99
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HP Pen

I bought the HP Pen when I bought the HP ENVY 13-aq0003na Full-HD Touchscreen but when i download the app to make the pen work it says it isn't compatible on this laptop.

Have I bought the wrong pen or is there a reason it isn't working? 

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HP Pen

@evielane99 

 

Not sure.

 

Product introduced April 2019

 

The model is not yet listed in the Compatibility document and there are not any drivers listed in your model Software and Drivers Website -- I do find a separate reference that both 1MR94AA (HP Pen) and 2MY21AA  (HP Tilt Pen) are compatible.

 

I do not known which "App" you downloaded and cannot comment on that.

 

Drivers

 

HP Pen Driver – Version 2.0.0.26

Description / Information

 

TITLE: HP Tilt Pen Driver (Windows 10 v1903) - VERSION: 1.0.0.8 REV: A PASS: 9

Software / Update

Description / Information

 

References

 

 

Active Stylus - Compatibility Document

Search the document for a compatible stylus and find additional information about stylus support.

HP PCs - Touchscreen Compatibility with Pen and Stylus

  • If there is an HP Active Stylus available for your model, it should be included in the document.
  • If you are unsure of the model series, click open the appropriate category (Consumer or Business class systems), peruse the list to find supported models.
  • Pen(s) compatible with your computer are marked with a “check mark” to the right of your computer model, in the column(s) under the Pen name / description(s).
  • Additional information can sometimes be found in Advisory Documents for your computer.
  • The document is updated as new information becomes available.

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ENVY - 13-aq0003na

 

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Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation