HP Photosmart 5520 makes machine gun - like noise, while printing, copying and scanning nicely

[Activity]

Hey there, I need some help:

my hp photosmart 5520 makes really loud noise, linke a machine gun, whenever moving paper, no matter if its printing one-sided, two-sided oder copying. It sounds like gear slipping.

All printing jobs come out fine, but I'm afraid that the hardware might break soon if I don't fix it.

I am pretty sure, that it's not more than a loose bolt.

As the printer does not work when it's open I cannot "live-check" on my assumption.

Can anyone show me the easyest acces to the paper-moving gear so that I can look out for loose parts?

thanks a lot for any help!

[Betty0610]

@Activity

Welcome to the HP Support Community.

You can refer to the manual to get access to the rollers: http://h10032.www1.hp.com/ctg/Manual/c03353113 (Page 37 onwards)

Additionally, let's try these steps:

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Try updating the firmware: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!