HP Plus DeskJet 2710e Inkjet Printer & 6 Months Instant Ink

[Chezza62]

Having bought this for my own personal use I was attracted to the offer of 6 months instant ink however I now find that the description of it is misleading.  In the time that I have had the printer I have only received four sets of ink and have not even used 6 months' worth of ink and cancelled any further ink after the end of my 6 months only to find out that the remaining unused ink that I have can no longer be used because I cancelled the ink

HP have been fraudulent in its advertising of this product in my opinion.  The fact that I decided to cancel my subscription after six months should not mean that I cannot use the remaining ink as the product I purchased came with 6 months ink.  One should not have to be dictated to as to how much printing they need to do in order to make full utilisation of the inks...Ii am not running a business and I do not print on a monthly basis.  

I have no qualms in purchasing my own ink but I shall not and will not return any ink cartridges used and/or unused.  The purchase I made included six months ink and obviously that is false because I have not received six months Instant Ink and what ink I have remaining should be able to be used as obviously HP are able to know which of the batch is being used but because I have chosen not to renew any subscription they have denied me the right to use what I have remaining....Total Scam as far as I'm concerned - I do not own a business, do not produce bulk printing and do not and will not pay for something that I do not use which is of benefit to myself or my finances.

[Rachel571]

Hi @Chezza62,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand your frustration with the HP Instant Ink program and the issues you've encountered with your HP DeskJet 2710e printer. Your concerns are valid, and it’s important to address these issues clearly and effectively. Here’s a structured approach to help you navigate this situation:

1. Review Instant Ink Terms and Conditions:

• Subscription Terms: HP’s Instant Ink service comes with specific terms and conditions regarding the use and management of ink cartridges. Typically, the service is designed to be used with an active subscription, and ink cartridges provided under this service are linked to the subscription.
• Usage and Expiration: Cartridges often have expiration dates or may be tied to the subscription’s status, which can affect their usability if the subscription is canceled.

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*. Your Welcome Kit arrives in about 10 days*. After that, Instant Ink ships supplies when you need them.

*In some country/regions, you do not have to enter a payment method or shipping address during the trial period. If you print over the maximum pages for the trial, payment is required to continue printing with HP Instant Ink. A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

To learn more, select an enrollment topic.

Enroll during initial printer setup:

• New printers are designed to be easy to enroll during setup.
• Follow the instructions that came with the printer to set up and then enroll in Instant Ink.

Enroll a home printer after initial setup:

• New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.
• For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.
• Sign into your Instant Ink account
• Click HP Instant Ink, then Overview in the left navigation menu.
• Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support