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06-20-2022 10:11 AM - last edited on 06-21-2022 01:39 PM by RodrigoB
Black cartridge is not communicating with printer. HP Envoy 7100 series. please provide a solution. I have been paying for cartrige replacement for 2 years and cartridges are hardly ever empty. Also, it seems this problem happened to at the same time to others
07-11-2022 11:25 AM
@AK2424 and @Gaylema
Welcome to the HP support community.
I understand that you are getting a cartridge issue, and I am glad to assist you.
Try the steps mentioned in this HP document to fix the issue:- Click here
Update the printer firmware to install the latest updates
Here are the steps:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee