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‎06-20-2022 10:11 AM - last edited on ‎06-21-2022 01:39 PM by Moderator

HP Recommended

Black cartridge is not communicating with printer. HP Envoy 7100 series. please provide a solution. I have been paying for cartrige replacement for 2 years and cartridges are hardly ever empty. Also, it seems this problem happened to at the same time to others 

1 REPLY 1

‎07-11-2022 11:25 AM

HP Recommended

@AK2424 and @Gaylema

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge issue, and I am glad to assist you.

Try the steps mentioned in this HP document to fix the issue:- Click here

 

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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