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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Stanley_E
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HP Printer

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HP Office Jet 5741

I have had my printer for 2 years and have always purchased my own ink. About a month ago a message came on my printer screen "Visit   www.hpinstantink.com"

I have never signed up for the instant ink program and I have been unable to use my printer for over a month.  I have tried to get rid of this message but I have not been successful.When I tried to questions instant ink  - I lost connect due to system failure. Not sure this was a coincidence - I feel like my printer has been taken hostage. Can anyone help me?

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Riddle_Decipher
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@Stanley_E You may want to turn off the web services to resolve this issue, here's what you need to know about the same:

 

After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Smart accounts, or no longer plan to use web-connected printing services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

  • HP ePrint email: Disables the HP ePrint printer email address.

  • HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.

    • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.

    • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.

  • Print Anywhere: Disables the Print Anywhere feature.

  • HP Printer Apps: Disables all HP Printer Apps.

Read the section that matches your printer control panel type for steps to turn off Web Services.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SCROLL DOWN TO SELECT YOUR PRINTER TYPE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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