HP Smart App Stuck on “Getting Information” linking to Instant Ink

[CarmoOxford]

I’m attempting to link Printer from HP Smart app to instant Inc. and it continuously just get stuck on the getting information page

[Elohi_NR]

Hi @CarmoOxford,

Welcome to the HP Support Community. 

I'd be happy to help you! 

try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart from the Application store. 

Click here for HP smart app errors. 

Hope this helps! Keep me posted. 

Hope this helps! Keep me posted for further assistance.
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