HP Smart App won't let me change my payment details so I've been locked out. For months.

[June4su]

HP alerted me to out of date card. I have tried for months to change card details but get taken to an Error page. Error code 40 I think

[Dragon-Fur]

@June4su 

"Months" is a long time - it might be that by now your subscription has lapsed and is no longer active.

If you have not done so, you can try contacting HP Instant Ink Support.

Contact information is also included in your Instant Ink Terms of Service contract.

Scroll down for more information...

What else?

You can wait here in the Community - I will submit your question for Review to be checked / forwarded.

"Ask for Review" is not as fast as you contacting support though the method usually works.

Things that are Instant Ink

Start here:

HP Instant Ink - Manage your account

Includes information for

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ OR FAQ - Show More section(s)

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[Betty0610]

@June4su

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!