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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JD2020
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HP Smart app cannot find my printer

HP Recommended
HP OfficeJet 5255
Microsoft Windows 10 (64-bit)

HP Instant Ink app says my printer is offline. The printer is connected to Wi-Fi and is able to print from other sites over Wi-Fi. No recent updates or installations on the computer. 

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Riddle_Decipher
HP Support Agent
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@JD2020 A status of offline or printer offline displays on the computer, and the printer does not print.

Examples of printer offline status messages

Step 1: Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.

  2. Run HPPSdr.exe from the download location on your computer.

  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  4. If a screen prompts you to turn on printer updates, click Yes.

  5. If a screen prompts you to make your printer the default printer, click Yes.

  6. Try to print. If the printer remains offline, continue to the next step

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

For help with the HP Smart App: click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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