• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet 8015 All-in-One Printer

My HP Smart app does not work since I installed Apple Ventura 13.2.1?  It finds my printer with the menu chart but what ever I select results in the app shutting down.  Consequently I am having to go a long way round all the HP website options to get to my Instant Ink account.  Is this a known problem as I notice the Ventura option is not on the list to select the OS I use?

1 REPLY 1
HP Recommended

Hi @Mike17swr 

 

Welcome to the HP Support Community!
 

I understand you are unable to use HP Smart App. I am glad to assist you.

 

Try the below suggestions -

 

  • Make sure your Mac is connected to the internet and the default browser is up to date.
  • Force quit the default internet browser.
  • On the Mac, click the Apple icon , and then select the option to Force Quit the browser.
  • Select then name of your internet browser in the list, and then click Force Quit.
  • Close and reopen the HP Smart app, and then sign in to or create an account.
  • If you can sign in, you are done troubleshooting.
  • If you cannot sign in to or create an account, close the HP Smart app, and then continue with these steps.
  • Change the default browser to Safari.
  • On the Mac, click the Apple icon , and then click System Preferences > General.
  • In the General settings, select Safari from the Default web browser drop-down, and then close the window.
  • Open the HP Smart app, and then sign in to or create an account.
  • If you can sign in, you are done troubleshooting. After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.
  • If you cannot sign in to or create an account, restart the Mac. Open the HP Smart app, and then sign in to or create an account again.
  • If the issue persists, use Apple AirPrint as a temporary workaround to print and scan files. For more information, go to HP printer setup (Mac built-in driver).


Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

 

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.