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HP OfficeJet 8015 All-in-One Printer

My HP Smart app does not work since I installed Apple Ventura 13.2.1?  It finds my printer with the menu chart but what ever I select results in the app shutting down.  Consequently I am having to go a long way round all the HP website options to get to my Instant Ink account.  Is this a known problem as I notice the Ventura option is not on the list to select the OS I use?

1 REPLY 1
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Hi @Mike17swr 

 

Welcome to the HP Support Community!
 

I understand you are unable to use HP Smart App. I am glad to assist you.

 

Try the below suggestions -

 

  • Make sure your Mac is connected to the internet and the default browser is up to date.
  • Force quit the default internet browser.
  • On the Mac, click the Apple icon , and then select the option to Force Quit the browser.
  • Select then name of your internet browser in the list, and then click Force Quit.
  • Close and reopen the HP Smart app, and then sign in to or create an account.
  • If you can sign in, you are done troubleshooting.
  • If you cannot sign in to or create an account, close the HP Smart app, and then continue with these steps.
  • Change the default browser to Safari.
  • On the Mac, click the Apple icon , and then click System Preferences > General.
  • In the General settings, select Safari from the Default web browser drop-down, and then close the window.
  • Open the HP Smart app, and then sign in to or create an account.
  • If you can sign in, you are done troubleshooting. After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.
  • If you cannot sign in to or create an account, restart the Mac. Open the HP Smart app, and then sign in to or create an account again.
  • If the issue persists, use Apple AirPrint as a temporary workaround to print and scan files. For more information, go to HP printer setup (Mac built-in driver).


Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

 

Raj2111
I am an HP Employee

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