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- HP Community
- Apps, Services & Software
- HP Instant Ink
- HP Smart app not working

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05-01-2023 09:39 AM
My HP Smart app does not work since I installed Apple Ventura 13.2.1? It finds my printer with the menu chart but what ever I select results in the app shutting down. Consequently I am having to go a long way round all the HP website options to get to my Instant Ink account. Is this a known problem as I notice the Ventura option is not on the list to select the OS I use?
05-04-2023 06:19 AM
Hi @Mike17swr
Welcome to the HP Support Community!
I understand you are unable to use HP Smart App. I am glad to assist you.
Try the below suggestions -
- Make sure your Mac is connected to the internet and the default browser is up to date.
- Force quit the default internet browser.
- On the Mac, click the Apple icon
, and then select the option to Force Quit the browser.
- Select then name of your internet browser in the list, and then click Force Quit.
- Close and reopen the HP Smart app, and then sign in to or create an account.
- If you can sign in, you are done troubleshooting.
- If you cannot sign in to or create an account, close the HP Smart app, and then continue with these steps.
- Change the default browser to Safari.
- On the Mac, click the Apple icon
, and then click System Preferences > General.
- In the General settings, select Safari from the Default web browser drop-down, and then close the window.
- Open the HP Smart app, and then sign in to or create an account.
- If you can sign in, you are done troubleshooting. After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.
- If you cannot sign in to or create an account, restart the Mac. Open the HP Smart app, and then sign in to or create an account again.
- If the issue persists, use Apple AirPrint as a temporary workaround to print and scan files. For more information, go to HP printer setup (Mac built-in driver).
Hope this helps!
Please perform these steps and Feel free to reply to your public post for any further assistance.
Thank you for being a Valuable Member of our HP Family.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
Raj2111
I am an HP Employee