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‎06-19-2020 07:25 AM

HP Recommended
Operating System: Microsoft Windows 10 IOT

Not sure if this is the right place , just need help lol ,new cartridge but the black wont work , done all the usual stuff , help , 

 

1 REPLY 1

‎06-23-2020 11:15 AM

HP Recommended

@slaphead13, Welcome to the HP Support Community!

 

Make sure the protective plastic tape from the new black ink cartridge is removed before placing it in the printer.

 

Kindly perform steps 5, 10, and 9 from this document. 

 

Now, from the control panel home screen, touch the Settings icon .

Touch Tools, and then touch Print Quality Report. Check for black.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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