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‎08-31-2020 04:16 PM

HP Recommended

HP 6265 Envoy printer. Black ink cartridge is empty but it keeps saying Cartridge Error. HP says on-line (because there’s no way to actually contact HP) that they will not send me any cartridges until the issue is resolved and the cartridge replaced. (This is an auto answer from Virtual Assistant).This will be very difficult because the last time they sent cartridges was December 2017. So now I am stuck in a catch 22. Don’t really want to go buy a cartridge since we’ve been paying a monthly fee since 2017. Not sure how to talk to anyone at HP to have them send more ink. Trying on-line or the phone just takes you in circles. Then I end up with an auto answer from HP to try the hp community again.  Thanks for any help. 

1 person had the same question
1 REPLY 1

‎09-03-2020 04:48 AM

HP Recommended

@DenAnd, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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