HP change of address

[Perda23]

It seems like HP is having a problem updating my address and closing my case, and there is no resolution. I need to talk to a human being.

[Kuroi_Kenshi]

Hi @Perda23,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Perda23]

Thank you for your response. My HP printer is HP 7640. There is nothing wrong with it. My problem was the change of address, which seems like it's not resolved. My case number with HP was # Edited, and it was closed with no resolution. I cannot get a human being to talk to me personally. 

[Kuroi_Kenshi]

Hi @Perda23,

Thank you again for the update!

Just a quick note, for your privacy and security, please refrain from sharing personal information like your case ID or any sensitive account details publicly. Instead, feel free to share those through private or direct channels when requested. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

Also, to assist you better, are you referring to a change of address related to the HP Instant Ink service, such as delivery of ink cartridges or billing address updates?

Looking forward to your confirmation so we can take the next steps!

Best regards,