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10-30-2022 09:13 AM - last edited on 10-30-2022 12:41 PM by Ric_ob
I have just purchased this printer off Facebook Market place. It's in great conditions.
When I went to set it up for the first time, I was offered the free Instant Ink trial. I have submitted all my info and have bene charged £1. As this wasn't enough, when I went to try to confirm by pressing on "Start paid service", it will say that there was a problem finalizing the subscription.
I have been mindlessly roaming the HP website for at least half a hour and can't find a way to talk to a real person in this regards. Anyone could help? Thanks.
10-30-2022 09:34 AM
Welcome to the HP Community Forum.
You can certainly contact Instant Ink Support in your region.
If you cannot find the contact information elsewhere, it is available in the all important Instant Ink Terms of Service document. Scroll down to see an example list (that includes your area).
Comments, Questions, Objections?
Please contact Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the Community for an agent to find and respond to your question.
Waiting is not usually faster – our Community is not Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<
>>>> Contact Instant Ink Support from within your Instant Ink Account <<<<
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – When available in your region, look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including section Where is my ink or toner?
- Your HP Instant Ink account
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / TKB / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
TKB Article contributed by HP JillSa
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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