HP customer service

[theresag805]

I have never had horrible customer service experience like I did right now.  I am going through health issues right now, which maybe cancer and had paused my account several months ago. I have been on the  highest plan since they have been offered (1500 pages per month and went well over that) I have need with them since 2014-15. Apparently it went unpaused and they were trying to charge my business account. Obviously there is no money in there. They now locked me out from printing so I call them and get connected to a representative who has a really strong accent.  He starts off by first telling me "Let me explain this to you" 

I'm sorry, but you don't need to talk to me like a 3rd grader. He proceeds to tell me they can not help me and I have to pay the money. I tell him to connect me to a supervisor,  he puts me on hold for 15 min and gets back on to tell me what the supervisor said. I didnt ask you to ask them, I want to be connected. He puts me on hold for 10 min and says he is connecting me. I responded with a "mmhmm" and he copies me in a mocking tone. How does this guy have a job? The "supervisor" if that is what she really was, tells me to pay it and they can refund me. That wouldn't work for me. I explain  to her that I haven't been working since June and barely have money for food the rest of the month. She tells me the computer won't let her do anything. I'm sorry but a big corporation like HP should have the ability to do something to accommodate an issue such as this. The first representative was rude and condescending. The second one wasn't that great either. I'm extremely disappointed in HP. I might actually have to leave their company which truly is something I do not want to do. I love their program and the ink. My customers love the richness and vividness of their ink, but after today...I don't feel like giving my hard earned to a company that can't help their loyal customers and allow their employees to be rude and belittle their customers. 

[Alden4]

Hi @theresag805,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support