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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mariam2003
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HP deskjet 3755 Printing Blank Pages

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HP deskjet 3755
iOS

I got this printer back in 2019 and had it stored for a while in my room. After opening it now in 2020 and using the ink for the first time, the printer is printing blank pages. 

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Jay_G24
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Hi @Mariam2003,

 

I'd like to help you !

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

Meanwhile, try the suggestions below-

 

Manually clean the area around the ink nozzles

 

If you see track marks or smears on the printouts, clean the area around the ink nozzles.

Figure : Example of smeared text

 Example of smeared text

Figure : Example of text with track marks

 Example of text with track marks

  1. Gather the following materials:

    • A clean, lint-free cloth or a clean, dry cotton swab

    • Distilled or bottled water

         CAUTION: 

      Do not use tap water because it might contain contaminants that can damage the printhead.

  2. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Figure : Opening the ink cartridge access door

    Opening the ink cartridge access door
  3. Wait until the printer is idle and silent before you continue.

  4. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

    Figure : Removing the ink cartridge

    Pressing down to remove the ink cartridge
       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  5. Hold the ink cartridge by its sides.

    Figure : Holding the ink cartridge by its sides

    Holding the ink cartridge by its sides.
  6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

  7. Clean the face and edges around the ink nozzle with the cloth or swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    Figure : Cleaning the area around the ink nozzle

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  8. Wait 10 minutes for the cleaned area to dry before you continue.

  9. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

    Figure : Snapping the ink cartridge into place

    Snapping the ink  cartridge into place
  10. Repeat these steps to clean around the nozzles on the other ink cartridge.

  11. Close the ink cartridge access door.

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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