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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎11-28-2023 09:45 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My printer was working totally fine until I subscribed to instant ink and my credit card payment lapsed. This resulted in HP disabling my printer and even after updating my CC info  my printer is stuck on a blank screen and is now completely useless to me. It was working PERFECTLY fine prior to this. Tech support says the only solution is to buy a new printer. Lol REALLY?? Thanks for breaking my printer and then giving me the advice to give you more money for a new one. There are tons of other customers experiencing the same issue on these forums, yet they want to tell me they had nothing to do with my printer no longer working. What a perfectly timed coincidence HP. Never again will I buy another HP product after this horrible experience.

1 person had the same question
1 REPLY 1

‎11-30-2023 12:40 PM

HP Recommended

Hi @Marlboro305,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your instant ink account.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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