HP envy 7155 black ink error

[THHuang]

Hi,

Recently the black cartridge of my Envy 7155 (#64 from instant ink subscription) didn't work. After taking it out, I found its circuit was kind of burn. Since at that time my subscription has been cancelled, I bought a new cartridge from Amazon to replace the broken one. However, my printer still cannot detect the new cartridge. I've tried many different way that HP suggests, like reset the printer or cleaning the electrical contacts in the carriage, but none of them worked. I wonder whether anyone has had this problem, if so, what did you do to fix it?

Thanks!

[asmita6658]

Hi @THHuang

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Hi @

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!