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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5540 All-in-One Printer

My black ink ran out and HP hadn't sent one so I had to buy one from a shop. On installation it said it was a genuine HP Cart (which it is). HP have stopped sending me Black Ink carts as they say I have an unknown ink cart installed and they cannot judge my ink levels anymore. Colour is fine. Problem is - as I have no black ink being delivered from Instant Ink, how do I reactivate my agreement with HPInstant Ink and get the Black Carts to be delivered again please? I am in a loop of no black ink and having to get it from a shop - so no ink being delivered  -so getting it from a shop.....and so on and so on......

1 REPLY 1
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@AllyK0907 

 

Welcome to the HP Community Forum.

 

The way it is supposed to work:

Lots of  information – Instant Ink

  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

 

Go to Section

  • Your ink  > Where is my ink or toner?

 

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

 

Tried “everything” in the Instant Ink support site -- No Joy?

Comments, questions, objections, need information you cannot find online?

 

Your faster option:

>>> Contact HP Instant Ink Support during business days and hours available in your region.

 

OR

 

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

Contact Information

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Contact >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

 

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.