HP inject printer, single page with G in upper corner

[ceasterson]

Appears this is an old issue, but it just started happening with a printer I've been using for 5 years. I recently updated to the latest HP driver. Now, my printer randomly prints a single page with an uppercase G at the top left of the page. Then seems to lose connection with my network and won't print from any device. If I try to shut down the printer, it goes into a doom-loop with the screen showing "shutting down". Only option has been to unplug, wait a minute, then after re-plugging, the printer starts up normally.  

[zoey7886]

@ceasterson, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Printer Issues on HP OfficeJet Pro 8710 All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

These issues can be frustrating, but there are steps you can take to resolve them. Here's a comprehensive guide to address the problem:

Power Reset:

• Turn off the printer, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and then reconnect it to the printer.
• Turn the printer back on.

Update Printer Firmware:

• Make sure your printer's firmware is up to date. You can check for firmware updates on the HP website or through the HP Smart app.
• HP Support - Software and Drivers

Reinstall HP Printer Driver:

• Uninstall the current driver from your computer.
• Download and install the latest driver from the HP website.
• Make sure to select the correct operating system (iOS) when downloading the driver.

Reconnect Printer to Network:

• Ensure your router is functioning properly and your network settings are correct.
• Reconnect your printer to the network:
  • From the printer control panel, touch the Wireless icon.
  • Touch Settings.
  • Touch Wireless Setup Wizard and follow the prompts to reconnect your printer to the network.

Test the Printer:

• Try printing a test page.
• Monitor if the issue with the random single page printing persists. 

 Hope this helps!

Take care, and have an amazing day!  

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Regards,