HP ink Cartridge

[grw1300]

I just replaced my HP ink Cartridge Black. It shows it is still full of ink but it doesn't print out clearly. I tried the virtual Assistant but that is useless. The diagnostic show the problem. I replaced the Black Cartridge and that resolved the Problem. I am returning the Cartridge as usual but will need a black Cartridge replacement.  I think this return cartridge should be junked.

   Regards,

George Warren

[Rachel571 · Accepted solution]

Hi @grw1300 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[grw1300]

If your reply is that MS has a problem. The answer is no you are incorrect. the INK Cartridge is no good thats all. I would like HP to replace it as HP has done in the past.  Thank You and Regards, George W.

[Irwin6]

Hi @grw1300,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I am sorry to hear that the previously shared steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[grw1300]

Hello Support,

 I resolved the problem by replacing the black cartridge. All I want is HP INK to replace the Bad Black Cartridge I have already returned.

   Thanks  and Regards,

 George W.

PS: Just send ne the replacement cartridge. No other response is required from HP

[Irwin6]

Hi @grw1300,

I see that you are looking for a replacement ink cartridge..

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[KJ7499]

I reset the printer and it didn't help. Alignment page printed only blue ink.