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‎02-02-2020 08:28 AM

HP Recommended
Product: HP Deskjet 3830
Operating System: Microsoft Windows 10 (32-bit)

HP Instant Ink says not connected to internet

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2020 10:42 AM

HP Recommended

Hi @buzz-dad

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check if the printer is connected to the Internet.

On the printer screen, tap on the wireless icon for more details. Also, the blue wireless light on the printer should be steady.

 

If the issue persists, restart the network settings

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Also, have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-04-2020 10:42 AM

HP Recommended

Hi @buzz-dad

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check if the printer is connected to the Internet.

On the printer screen, tap on the wireless icon for more details. Also, the blue wireless light on the printer should be steady.

 

If the issue persists, restart the network settings

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Also, have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎02-05-2020 08:57 AM

HP Recommended

Yes, thank you!

Was this reply helpful? Yes No

‎02-05-2020 09:15 AM

HP Recommended

@buzz-dad

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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