cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
buzz-dad
Level 1
5 4 0 0
Message 1 of 4
232
Flag Post

Solved!

HP ink says not connected to internet

HP Recommended
HP Deskjet 3830
Microsoft Windows 10 (32-bit)

HP Instant Ink says not connected to internet

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 4
Flag Post
HP Recommended

Hi @buzz-dad

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check if the printer is connected to the Internet.

On the printer screen, tap on the wireless icon for more details. Also, the blue wireless light on the printer should be steady.

 

If the issue persists, restart the network settings

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Also, have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 4
Flag Post
HP Recommended

Hi @buzz-dad

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check if the printer is connected to the Internet.

On the printer screen, tap on the wireless icon for more details. Also, the blue wireless light on the printer should be steady.

 

If the issue persists, restart the network settings

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Also, have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

buzz-dad
Author
Level 1
5 4 0 0
Message 3 of 4
Flag Post
HP Recommended

Yes, thank you!

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 4 of 4
Flag Post
HP Recommended

@buzz-dad

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation