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07-20-2022 02:04 PM - last edited on 07-20-2022 02:19 PM by MayS
We moved & I forgot to change the address on my HP instant ink account. Now, the ink has gone to the old address, I have been charged for it & cannot receive it. How do I fix this issue? I have already fixed my shipping address online.
07-21-2022 10:29 AM
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
Alternately, you can click on the Virtual Assistant. When the assistant opens type "Where is my ink?" (w/o the quotes). The system will ask a few questions and then schedule your shipment.
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