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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DebHar79
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HP insta ink cannot connect with printer

HP Recommended
HP ENVY 5010
iOS

Hi. Hope someone can help. 

I am enrolling with HP Insta Ink with my HP Envy 5010. I have the HP Smart app on my iPhone 6. 

The app says my printer is on line. But it can’t connect to it. 

I can’t print with my insta ink cartridge as it says I need to enroll. 

Thank you very much. 

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Markjhq
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HP Recommended

Hiya,

 

Try this link and enrolled - you'll get an extra 1 month for free.  Hope it helps.

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Markjhq
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HP Recommended
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Kumar0307
HP Support Agent
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HP Recommended

Hi @DebHar79

Welcome to the HP Support Community. I understand you are not able to print from your iPhone. I'd be happy to assist you.

 

Is the printer enrolled in Instant Ink?

 

Check the connectivity between the devices.

  • Make sure the printer and the iPhone are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the iPhone should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for updates on the iOS device. 

Go to Settings > General, then tap Software Update.

 

Kindly refer to this document to know how to print from your iPhone.

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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