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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎07-26-2020 11:07 AM

HP Recommended
Product: HP6970 officejet pro all-in-one printer
Operating System: macOS 10.15 Catalina

I'm entrolled in Instank ink.  I just replaced my old printer with an identical model new one.  I have several unused HP Instank Ink cartridges from my old printer.  Can I :  cancel my old subscription, use up the already sent HP cartridges on my old printer, set up new printer with cartridges supplied with new printer, start new HP Instank Ink subscription on my new printer later when I either run out of my old printer cartridges or new printer cartridege supplied with new printer?

1 REPLY 1

‎07-27-2020 02:56 AM

HP Recommended

Hi @marioprete

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink query. 

 

You may cancel the Instant Ink but the  HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.

 

Please try the steps mentioned here - HP Instant Ink - Replacing or Adding Printers to Your Account 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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