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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sleijk
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Solved!

HP instant ink cartridge error message

HP Recommended
macOS 10.15 Catalina

the printer is out of service due to an error caused by the color instant ink cartridge.

Tried al possible sulotions without result. Installed the latest sw and firmware, cleaned the cartridge several time, nothing helps. 

The virtual assistent does not understand the problem and is no help at all.

On the instant ink site I read that they can't send my a new cartridge due to the problem. 

How am I suppost to fix this problem as a member of HP Instant Ink?

 

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TEJ1602
HP Support Agent
HP Support Agent
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@Sleijk, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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