04-24-2019 09:05 PM - last edited on 07-02-2019 03:54 AM by NitM
I installed a new black ink cartridge from Instant Ink but I received a message stating that the cartridge is not compatible with my printer. I used the same 61 that I have always used. I don't know what to do? Can someone help?
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04-25-2019 05:41 AM
Hey there! @Bevm1,
Have you tried checking with the regular ink cartridges? Does the issue persist?
Try the steps recommended below and check if it helps.
Restart the printer
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.
Remove, inspect, and reseat the cartridges
Clean the electrical contacts
Refer this article to know more information about ink cartridge issues with the printer. Click Here
If you still have issues after trying out the steps, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.
Instant ink account number-
Instant ink email address-
Hope this answers your query!
Have a great day ahead! 🙂
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