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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bevm1
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HP instant ink cartridge not compatible with my printer.

HP Recommended
HP Envy 4502
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I installed a new black ink cartridge from Instant Ink but I received a message stating that the cartridge is not compatible with my printer. I used the same 61 that I have always used. I don't know what to do? Can someone help?

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A4Apollo
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Hey there! @Bevm1,

 

Have you tried checking with the regular ink cartridges? Does the issue persist?

 

Try the steps recommended below and check if it helps.

 

Restart the printer


With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

 

Remove, inspect, and reseat the cartridges

Clean the electrical contacts

 

Refer this article to know more information about ink cartridge issues with the printer. Click Here

 

If you still have issues after trying out the steps, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Hope this answers your query!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

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1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,723 1,301 2,099
Message 2 of 2
Flag Post
HP Recommended

Hey there! @Bevm1,

 

Have you tried checking with the regular ink cartridges? Does the issue persist?

 

Try the steps recommended below and check if it helps.

 

Restart the printer


With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

 

Remove, inspect, and reseat the cartridges

Clean the electrical contacts

 

Refer this article to know more information about ink cartridge issues with the printer. Click Here

 

If you still have issues after trying out the steps, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Hope this answers your query!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

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