Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 3
Flag Post

HP instant ink error

HP Recommended
Microsoft Windows 10 (64-bit)

I bought this printer last October and I enrolled the HP instant ink right after I started to use the printer. My old ink ran out today and I changed the new instant ink. But after I installed the new instant ink, I cannot print anymore!! It said "Cartridge cannot be used until printer is enrolled in HP instant ink."

I have checked the wifi connection and the printer shows as wifi connected on both the printer and pc. On the HP instant ink page my printer shows enrolled in HP instant ink (in the Printer Details) and the it also shows my printer is online. But on the left the refresh icon it shows "Cannot connect to printer now" . 

It is really upsetting. The server can detect my printer online but can't connect it? After spending 2 hours trying to fix this problem, I still cannot print my document because the printer/server connection problem. I even ran the HP Print and Scan Doctor software. The problem is still there.  It is so frustrating. Can someone tell me how to fix it?

New member
1 1 0 0
Message 2 of 3
Flag Post
HP Recommended

suddenly, after a couple of years, web services will not enable.


0 Kudos
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,737
Message 3 of 3
Flag Post
HP Recommended

Hi @KevinCWW

Welcome to the HP Support Community. Apologies for the inconvenience.  I'd be happy to assist you. Let us try these steps:


Restart the wireless router, the printer, and the computer.

Try using the printer to either copy or print using the Instant Ink cartridges. If the issue persists, proceed to the next step.


Restart web services on the printer

Refer to this document to know how to turn off web services. Click here to know how to enable it.


Try printing.


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation