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‎07-06-2019 01:45 PM

HP Recommended
Product: HP Envy 5033
Operating System: Unknown

Hi, I am trying to register for my 5 month free trial. I have got to last page where it states it will take payment later but no confirmation at this stage of the 5 month free trial. 

Can you please help?

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2 REPLIES 2

‎07-09-2019 03:16 AM

HP Recommended

Hi @Sargent007

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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‎07-10-2019 01:09 AM

HP Recommended

Hi 

 

I spoke to your online chat support who sorted this out out for me the following day.

 

My feedback is that the free trial should get applied automatically rather than having to go through the 45 minute online chat to sort ot out.

 

Thank you

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