HP instant ink icon

[Wino47]

I have an alert icon on the instant ink dashboard. When I click on it it tells me that it has to be connected to the internet. the wi-fi icon is connected to the internet. I have no idea where to go next

[Elohi_NR]

Hi @Wino47

Welcome to the HP support community.

I understand that you are getting an alert regarding connecting to the internet. I'd like to help!

Have you disconnected your printer or turned it off?

Are you not able to print? 

Are you getting any errors?

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Elohi_NR]

Hi @Wino47,

We did not hear from you. Are you still looking for assistance? Let us know.

[Elohi_NR]

Hi @Wino47,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!