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08-31-2022 07:56 AM - last edited on 08-31-2022 11:41 AM by Ric_ob
I have an alert icon on the instant ink dashboard. When I click on it it tells me that it has to be connected to the internet. the wi-fi icon is connected to the internet. I have no idea where to go next
09-01-2022 05:39 AM
Welcome to the HP support community.
I understand that you are getting an alert regarding connecting to the internet. I'd like to help!
Have you disconnected your printer or turned it off?
Are you not able to print?
Are you getting any errors?
In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
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