HP instant ink incompatible cartridge

[Ceecee3]

I received the tri colour ink and installed it into printer only to have the incompatible cartridge message come up.    

I have tried to get an email address so that I can advise HP instant ink but cannot find one.   I have been through the automated help many times and tried all they have suggested.  Nothing works!  

In desperation I have bought an HP cartridge today and installed it and everything is now working but I get a message from HP ink stating that it’s not their cartridge.  

I would like a new cartridge sent to me and I will return their non working cartridge.  Who do I email, phone to get this done? 

[TEJ1602]

@Ceecee3, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!