HP instant ink non refund after their mistake

[RBlackwell1980]

I have been with HP instant ink for a couple of years. Although I’m not blown away but the service, it’s good enough.

The issue:

I upgraded from my normal 25 pages per month to 1,500 for just one month and so paid £50 instead of £4 for a month. All fine.

however, after adjusting back to 25 pages for the following month, on 4 occasions through the month as although it said the change had been made, it hadn’t worked. The month on 1,500 ended and HP charged me £49.49 again for the second month. Although I then spoke to them and showed them the evidence of my changes and the dates I made them, they have refused to refund me the additional cost.

i have said I will need to contact trading standards and the financial ombudsman if they refused to return my money but all they have offered is the following month free of charge. This is of no use as the job I required extra prints for is complete.

i have escalated with HP now and am currently waiting for them to update me.

Has anyone else had a similar issue and any advice as you dealing with the issue with no drama?

thanks

[zoey7886]

@RBlackwell1980, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address 

Take care and have a great day ahead! 

Best Regards,