• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎07-30-2024 11:47 AM - last edited on ‎08-01-2024 12:20 PM by Retired

HP Recommended

so i bought HP Deskjet 2842e 2 days ago from BestBuy and my ink got finished for about 6oth paper so i had this free 3 months trial with me called the customer service but they are so unprofessional and lazy plus have no knowledge like with every sentence he was using may be which is very irritation if you are representative you should know what you are telling me instead of may be, he could not help me in signing up for instant ink and he didn't even knew the procedure for instant ink free for 3 months which was printed on my box, anyways i asked him to connect me with someone who has better knowledge than him cause he knows nothing and literally wasted 1 hour of me on call, he put me on hold for like 15 min and replied my supervisor is busy i was so frustrated by then that its my right to talk to manager as per CRTC and surprisingly he didn't even know what is CRTC definitely that agent was sleeping during his training time because that's the very basic thing you should know when you are a customer representative. now he says that he can aske supervisor to call me back but isn't sure when he will call so i am really frustrated with this company already with this poor customer support system and i have only 1 day left to return that printer because of course with this poor service who would like to continue with and he just wasted my whole day because he was sleeping on his training time oh btw the agent name is Bobby and i will complaint wherever i can until its heard and solved.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.