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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP ENVY 4507 e-All-in-One Printer
Microsoft Windows 11

I am unable to downgrade my instant ink plan for the next billing cycle - when I try it appears to  state that I will be charged £9.99 once more for another month of printing despite that billing period not having started yet. Has anyone experienced this who can help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The billing for Instant Ink is in arrears, you are charged after the end of the month rather than beforehand.  The £9.99 upcoming charge would be for the month we are in now.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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1 REPLY 1
HP Recommended

The billing for Instant Ink is in arrears, you are charged after the end of the month rather than beforehand.  The £9.99 upcoming charge would be for the month we are in now.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.