HP instant ink wont work, printer saying it isnt enrolled when it is. printer was fine until now

[Ella57]

I bought a hp envy 5020 all in one printer last week and it has been working absolutely brilliantly in conjunction with the hp instant ink. When I tried to print my work off this morning I had to replace my ink cartridges, I followed procedure and done everything correctly. The printer Is now saying that the instant ink cartridges can only be used once the Printer is enrolled. the printer was enrolled and hp instant ink started a week ago. I am baffled and have tried everything. 

Please help or suggest something that can help me resolve this issue.

[Kumar0307]

@Ella57, Welcome to the HP Support Community!

Are you using the Instant Ink cartridges that was sent to you from HP?

Which of the ink cartridges in indicated in the error?

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

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[HEB1]

I've had the same problem with my Envy 5030. I have the impression that the site for HP hardware and the site of Instant Ink somehow didn't communicate. Because the printer hardware was recognized by the HP (hardware) site and my account for InstandInk was recognized at the Instant Ink site. I could make a print with the hardware site on de Envy 3050, but the Instant Ink site could not connect to the printer. Maybe there's a connection with the new Apple OS 10.15 en new HP apps on the Mac. 

Solution:

- go to start at InstandInk site

- click replace printer at the Status area

- replace existing printer (the one that is not working properly) 

- when asked for the printer code or claim code: find it on the printer. It is the latest line in the configuration menu.

- you cannot print this code because InstandInk is still blocking the printer. Type it over on your Mac screen.

- after this the communication between InstandInk and the printer is established. And it's working again.

[Kumar0307]

@HEB1, Welcome to the HP Support Community!

Glad to know that you found the solution and the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!