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‎02-25-2020 10:45 AM

HP Recommended
Product: HP Envy Photo 7800 series

I had a black cartridge that was defective and it created an error so I removed the cartridge.  Now I have been waiting for a replacement for many months and can not get anybody to help me.  Is there any body that can help me resolve this or any way I can get a new black cartridge?  I keep paying for the HP instant ink and I am not getting anything in return.

1 REPLY 1

‎02-25-2020 10:19 PM

HP Recommended

@kallen725, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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