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‎03-10-2020 09:36 AM

HP Recommended

Hi so basically £1 gets taken away each month from my account for HP instant ink however I don’t get the 10 pages that I’m supposed to get and I don’t receive ink each month, please let me know and thank you 

1 REPLY 1

‎03-12-2020 11:05 AM

HP Recommended

Hi @mounia

Welcome to the HP Support Community. I understand your concern. I'd be happy to assist you.

 

HP Instant Ink is an ink cartridge replacement service. To participate, enroll your HP Instant Ink eligible printer in an Instant Ink plan. The plan charges a fee based on the number of pages you print each month. The printer sends ink level information to HP, and when the printer runs low on ink, replacement ink cartridges are shipped to you. You do not need to purchase replacement ink cartridges from retail stores when you are enrolled in HP Instant Ink.

Note: You will not receive the ink cartridges every month. it will be delivered to you only when the ink levels are low in the printer.

 

To know more about HP Instant Ink, kindly refer to this document. The homepage for HP Instant Ink can be found here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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