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05-15-2022 03:19 PM
Do you have Instant Ink cartridges installed? Is the printer left turned on and connected to the internet? Are one or more of the cartridges low on ink? The Instant Ink program aims to ship ink when you have two months or less ink. To do this it needs to have Instant Ink cartridges installed in the printer, and the printer needs to be connected to the internet.
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
Alternately, you can click on the Virtual Assistant. When the assistant opens type "Where is my ink?" (w/o the quotes). The system will ask a few questions and then schedule your shipment.
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