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‎11-15-2021 05:07 PM - last edited on ‎11-19-2021 09:35 AM by HP Administrator

HP Recommended

Hi I bought a DeskJet Plus 4130e at Currys and it listed 9 months of HP Instant Ink with HP+ as product feature.  However when i set up the printer, I couldn't see such in the account but instead require to register the paid plan.   This is quite misleading and when I came here to the community page and saw quite some people encountered similar issue.  Could you please fix this?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2021 06:21 AM

HP Recommended

Hi @aqo,

 

I'd like to help!

 

I understand you could not claim free promotional months

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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1 REPLY 1

‎11-16-2021 06:21 AM

HP Recommended

Hi @aqo,

 

I'd like to help!

 

I understand you could not claim free promotional months

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

1 person found this reply helpful
Was this reply helpful? Yes No
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