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‎02-12-2022 06:46 AM - last edited on ‎02-12-2022 08:21 AM by Retired

HP Recommended
Product: HP ENVY Photo 7134 All-in-One Printer
Operating System: macOS 10.14 Mojave

Getting emails to update my billing information from HP instantink. Every link took me to the sales page. eventually I got to see my billing info and it was correct. My printer has now been disabled by them and I can't use it. I also found that my printers warranty ran out yesterday, so I'm linking these two things.

Is it now the case that I can no longer use the printer I bought unless I renew the warranty or sign up to get ink?

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1 person had the same question
1 REPLY 1

‎02-13-2022 02:46 AM - edited ‎02-13-2022 02:48 AM

HP Recommended

Hi @Avio1,

 

I'd like to help!

 

I understand you are trying to update the payment information

 

The printer warranty and instant ink service are related.

 

Follow the steps to change the payment method on your HP Instant Ink account.

  1. Sign into your HP Instant Ink account.

  2. Open Account or My Account from the left menu.

  3. Click Billing or Billing Information, and then click Change Payment Method. Make sure postal codes are in the correct format.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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