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‎11-20-2021 05:25 PM

HP Recommended
Product: Envy 4520

HP keeps sending me the wrong color cartridge for Envy 4520 printer. My printer uses a 63/302 cartridge and HP sent a 65/304 cartridge. I tried to install the 65/302 cartridge and it was difficult to seat. I got a printer cartridge error from the printer and the app was not able to read the cartridge or monitor the ink level. I chatted with HP support with a rep that insisted the new cartridge should work in spite of my telling him about the error codes. Eventually he agreed to send me a new replacement. When. It arrived today it was the same 65/304 cartridge. I’m very fustrated with HP support and I don’t want to another hour chatting with a rep that won’t help me. Does anyone know a number for an elevated level of support that get me the correct in. I’m paying money every month for the replacement ink program. By the way I searched this site for compatibility and found a response stating that 63 and 65 cartridges are not compatible.

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2 REPLIES 2

‎11-21-2021 10:33 AM

HP Recommended

@gwh915

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎12-02-2021 10:16 AM

HP Recommended

Hi, I still have not heard back from HP regarding this issue. Please let me know what is happening. 

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