• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎11-20-2021 05:25 PM

HP Recommended
Product: Envy 4520

HP keeps sending me the wrong color cartridge for Envy 4520 printer. My printer uses a 63/302 cartridge and HP sent a 65/304 cartridge. I tried to install the 65/302 cartridge and it was difficult to seat. I got a printer cartridge error from the printer and the app was not able to read the cartridge or monitor the ink level. I chatted with HP support with a rep that insisted the new cartridge should work in spite of my telling him about the error codes. Eventually he agreed to send me a new replacement. When. It arrived today it was the same 65/304 cartridge. I’m very fustrated with HP support and I don’t want to another hour chatting with a rep that won’t help me. Does anyone know a number for an elevated level of support that get me the correct in. I’m paying money every month for the replacement ink program. By the way I searched this site for compatibility and found a response stating that 63 and 65 cartridges are not compatible.

Tags (1)
2 REPLIES 2

‎11-21-2021 10:33 AM

HP Recommended

@gwh915

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎12-02-2021 10:16 AM

HP Recommended

Hi, I still have not heard back from HP regarding this issue. Please let me know what is happening. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.